Legal
Last updated: 2026-09-11
Terms of Service
By accessing or using StratusBoard, you agree to these terms. If you are using StratusBoard on behalf of an organization, you represent you have authority to bind that organization.
Acceptable Use
- Do not misuse the service (including attempting unauthorized access, probing, or disruption).
- Do not upload unlawful content or content that infringes intellectual property rights.
- We may suspend or terminate access to protect StratusBoard, users, or third parties.
Subscriptions & Billing
- Paid plans renew automatically until canceled.
- Subscription payments are processed by Stripe, our payment processor. Taxes may apply.
- Cancellations take effect at the end of the current billing cycle unless otherwise stated in writing.
Resident & Homeowner Fee/Fine Payments
Where your organization enables online payment of fees or violation fines, any amount a resident or homeowner pays is collected directly by Stripe through a hosted checkout; StratusBoard never receives or stores full payment card numbers. StratusBoard facilitates the checkout session and records the resulting payment status on the case or fee record, but is not a party to the underlying payment, refund, or chargeback — those are governed by Stripe's terms and your organization's own refund/collection policies. Your organization is responsible for determining the fine or fee amount, for any dispute over whether it is owed, and for issuing refunds or adjustments as needed.
Subprocessors & Integrations
We use the following categories of subprocessors to operate StratusBoard: payment processing (Stripe), transactional email delivery (Resend), and photo/evidence storage (Cloudinary). We may add, remove, or replace subprocessors as the service evolves; this page will reflect current vendors.
Data Ownership & Roles
Your organization retains ownership of tenant content you upload or create. Depending on the relationship, StratusBoard may act as a processor for tenant content and as a controller for limited account and billing data. Where your organization uses StratusBoard to collect information from individuals who are not StratusBoard account holders — for example, a resident or homeowner responding to a violation notice via a case-specific link — your organization is responsible for having a lawful basis to collect and share that individual's information, and for that individual's rights and requests concerning it. StratusBoard acts as your organization's service provider/processor for that data.
Security
We take reasonable measures to protect data, including encryption in transit and access controls. You are responsible for keeping your credentials secure and for actions taken under your account.
Availability & Changes
We may change features, add or remove functionality, or update these terms over time. We'll post updates here and update the "Last updated" date.
Disclaimers & Liability
StratusBoard is provided "as is" without warranties of any kind to the maximum extent permitted by law. To the maximum extent permitted by law, StratusBoard will not be liable for indirect, incidental, special, consequential, or punitive damages.
Contact
Legal inquiries: legal@stratusboard.com.